Return & refund policy.

Reship guarantee

If your package is lost or seized in transit, we will reship your order. Simply contact our 24/7 support team with your order details.

Refunds

Refunds or reships are considered where an order does not arrive or arrives damaged. Because of the nature of our products, items cannot be returned once delivered, but we will always work with you to make it right.

How to make a request

• Contact us within a reasonable time of your expected delivery date.
• Provide your order number and tracking reference.
• Our team will arrange a reship or resolution.

Start a request on the Contact page, or review delivery timelines under Shipping & Delivery.